The Fine Print
Terms, Returns, Shipping & Membership Policy
The Fine Print keeps things clear. No hidden catches, no legal jargon, just everything you need to know about ordering, shipping, returns and membership with Fragrance Republic.
1. Shipping & Delivery
We deliver within the United Kingdom using Royal Mail tracked services. Available services and the final delivery charge are confirmed at checkout.
Delivery options
| Service | Delivery estimate from dispatch | Price |
|---|---|---|
| Royal Mail Tracked 48 | Usually 2–3 working days | £2.95 below £40; free on orders of £40 or more after discounts |
| Royal Mail Tracked 24 | Usually 1–2 working days | From £3.77, where available at checkout |
Working days are Monday to Friday, excluding bank holidays. Delivery estimates are not guarantees. Northern Ireland, the Highlands and Islands and some other postcodes may take longer.
Dispatch
Order before 12pm, Monday to Friday, for same-day dispatch. Orders placed after the cut-off are dispatched the next working day. Bank holidays excluded.
Free standard delivery
Royal Mail Tracked 48 is free on orders of £40 or more after discounts. A Tracked 24 upgrade is charged separately where offered. An offer that explicitly includes delivery has its own stated delivery terms.
Tracking your order
We email your tracking link when your order is dispatched. Check your junk folder if you cannot find it. Please check your delivery address before completing your order.
Need help?
Email hello@fragrancerepublic.co.uk with your order number. We reply within 1 working day, Monday to Friday.
2. Returns & Refunds
We offer a 60-day return policy from the date of purchase. To arrange a return, please send us a message with your email address or order number and we will organise a collection or advise your nearest drop off location.
To qualify for a refund:
- All 55ml bottle(s) must be unopened and unused.
- The 2ml tester does not have to be returned.
- The item must be in its original packaging and condition.
- Proof of purchase or order number is required. For speedy processing, include the pick note sent with your order.
Refund amount:
If your return is approved, you’ll receive a refund to your original payment method. Return postage applies; any return postage booked by us is agreed with you and deducted from the refund.
Approved refunds are processed within 7–10 working days. If more than 15 business days have passed since your refund was approved, please contact our support team for assistance.
3. Full Bottles
Each 55ml bottle is supplied with a matching 2ml tester of the same scent.
To remain eligible for a return or refund:
- Test the fragrance using the 2ml atomiser only.
- All 55ml bottle's must remain completely unopened and unused. We cannot refund partially used bottles.
As part of our quality control, all products are precisely weighed post-production to ensure consistency. This allows us to accurately confirm the fill level of returned items - usage is verified by weight measurement rather than visual estimation. This process helps keep returns fair and transparent for all members.
If any 55ml bottle has been sprayed or opened, the product is considered non-returnable.
5. Marketing & Offers
We respect your inbox. Fragrance Republic will never spam. We send a maximum of four promotional messages per calendar month, focused only on meaningful updates such as new fragrance releases and member-vote events or limited drops. Members may also receive essential, non-promotional communications relating to order confirmations, delivery updates, and account or security notifications.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible so we can resolve the issue quickly.
7. Non-Returnable Items
- Any 55ml bottle that has been sprayed or used
- Sale items, gift cards, or personalised products
8. Contact
For any questions about membership, sampling, returns, or shipping, please contact our support team through the message form on this site. Our team will respond within 1 working day, Monday to Friday.
9. Data Privacy
We respect your privacy. Fragrance Republic will never sell, rent or share your personal data with third parties for marketing or advertising purposes. Your information is used solely to process your orders, manage your membership, and deliver essential communications as outlined in our Privacy Policy.
10. Company Details
Fragrance Republic Limited
Registered in Scotland
Company number: SC777181
Registered office: 35 Market Street, Galashiels, TD1 3AF, United Kingdom
