Privacy policy

Privacy Policy

Privacy & Data Protection

Fragrance Republic Limited

We are Fragrance Republic Limited trading as "Fragrance Republic Limited", registered in Scotland under company number SC777181. Our registered office is at 35 Market Street, Galashiels, TD1 3AF. We are registered with the UK Information Commissioner’s Office (ICO) under registration number ZB656709.

At Fragrance Republic, your privacy and trust matter to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with us. We update this Policy periodically, so we encourage you to review it from time to time.

1. Information We Collect

We may collect and process the following types of data:

Usage data – details of your visits to our website, including pages viewed, time spent, traffic data, and general browsing behaviour.
Information you provide – such as when you register, create an account, subscribe to updates, or make a purchase.
Communication data – details you provide when contacting us by email, form, or other channels.

2. Cookies

We use cookies to give you the best possible experience. Cookies help us improve performance, remember preferences, and analyse site traffic. Some cookies are essential; others are optional and can be managed through your browser or our cookie banner.

Cookies may collect anonymous statistical data such as page views, device type, or location data, but do not personally identify you. You can choose to block or delete cookies through your browser settings.

3. How We Use Your Information

We use the data we collect for the following purposes:

To process and fulfil your orders.
To manage your account and membership.
To respond to enquiries or provide customer support.
To send service communications such as order confirmations or delivery updates.
To send marketing messages about new products or offers (only where consent or legitimate interest applies).
To analyse performance, improve our website, and understand our customers better.

4. Lawful Basis for Processing

We process personal data under one or more of the following legal bases:

Contract – to provide products or services you’ve requested.
Legitimate interests – such as improving our services, maintaining site security, and communicating with existing members.
Consent – for marketing communications by email or SMS (which you can withdraw at any time).
Legal obligation – to meet UK tax, accounting, or regulatory requirements.

5. Storing & Protecting Your Data

Your data is securely stored on servers located in the UK or in countries with approved safeguards under UK data protection law. We only retain data for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

While we take every reasonable step to secure your data, transmitting information online is never entirely risk-free. By using our site, you acknowledge this inherent risk.

We do not sell personal data. We only share it when necessary, for example with:

Our e-commerce platform and payment providers to process transactions.
Our couriers (e.g., Royal Mail, DPD, Evri) to deliver your order.
Our email and SMS providers to send service and marketing communications.
Professional advisers or legal authorities when required by law.

All partners act under our instructions and meet strict data protection standards.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their own privacy policies before sharing any personal information.

8. Your Rights

Under UK data protection law, you have the following rights:

Right to be informed
Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise any of these rights, please contact our Data Protection Officer using the details below.

9. Access Requests

You can request a copy of the data we hold about you, or ask us to delete it, by sending us a message. We may need to verify your identity before processing your request. We will respond within one month as required by law.

10. Data Protection Officer

Fragrance Republic’s Data Protection Officer oversees our compliance with UK GDPR and privacy obligations:

Fragrance Republic Limited
Attn: Data Protection Officer
35/1 Market Street
Galashiels, TD1 3AF

11. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

12. Updates to This Policy

We may update this policy from time to time to reflect changes in law or our practices. The latest version will always appear on this page.

Last updated: January 2026